Problem With the arrival and spread of social networks comes benefits and challenges for both individuals and businesses. While businesses have been able to take advantage of social networks to improve their visibility, marketing efforts, and customer support, they also … Continue reading
RetailDetail is a virtual crossroads for companies users, and their friends. It allows companies to engage customers through new channels, track content that matters to customers, and create experiences that impress. It allows users to seek first hand experience … Continue reading
Ideation & Concept Testing Our first ideation session was conducted at the end of our research phase together with our clients. We divided the Pandere team into three teams of two, and each team ideated together with our clients using … Continue reading
Methods Summary The team carefully selected a subset of methods that we felt would produce the most fruitful findings after immersing ourselves in data around social network users and contact center agents. Insights At the close of our research phase, … Continue reading